Venus in the garden

Terms and Conditions 

Bookings

A minimum £25 deposit is required to confirm a booking , receipt of which should be within 5 working days of the booking being made. Balance payment is due on departure , by cash or cheque, if covered by a cheque guarantee card for the full amount . For close date bookings, the full amount is payable at the time of booking.

Cancellations

In the event of cancellation, we make every endeavour to re-let the accommodation, in which case we will return your deposit or monies paid (subject to an administration fee of £10 to cover our costs). Should the accommodation remain unsold , the deposit or monies paid are considered forfeit, plus any additional payment necessary to cover consequent loss of revenue.
 

Arrival/Departure

Arrival time is between 4 and 7.30pm ( unless otherwise agreed) and departure is by 10.30 am daily please, to allow for room preparation.

Smoking

The Goat House is a smoke free zone and therefore smoking is not permitted at any time in the house. Please observe the house rules at all times : this is an insurance and health and safety requirement , as well as for the comfort and consideration of other guests.

Pets

Pets are not permitted except for working guide dogs.

Dissatisfaction

In the unlikely event any problems should be made known to the proprietors who will make every endeavour to redress the situation satisfactorily. Any complaints made following a stay cannot be accepted.

Liability

No responsibility can be accepted by the owners for any untoward happening , accident, injury, or loss or damage, howsoever caused, to guests and/or property, vehicles etc.